Job Description
- We are currently seeking a passionate Digital Workplace Technology Engineer to create a world class digital workplace experience for our company and our clients.
- Reporting to the Technical Architecture & Engineering Director, you’ll be responsible for designing and building a highly available workspace that lets employees communicate and collaborate reliably and smoothly regardless of where or what time zones they’re in.
- You will be engineering solutions such as modern management, mobile device management, Networks, servers, virtualized platforms, meeting room technologies, and more.
- You have a track record of building and expanding offices.
- Working closely with our senior infrastructure Architect and engineers, partners, and stakeholders, you will play a critical role in designing, implementing, and supporting enterprise infrastructure and workspace capabilities to enable a simple, sleek, cohesive employee experience.
- Quick learner.
- Love satisfying customers with state of art cloud solutions, realizing ideas, building services, and unlocking the potential of new technology.
- Collaborative, independent, insistent, flexible, and open-minded.
- And you see no conflict in any of these things.
- Knowledgeable, resourceful, and show initiative.
- You always keep the customer’s objectives in mind.
- Positive by nature, a great team player, and both dependable and autonomous.
- Customer-oriented and could work at a very fast pace.
- 5+ years experience in the implementation, management, and maintenance of information technology infrastructure and IT systems.
- Experience in infrastructure operations management, including the development and implementation of telecommunication systems, deep knowledge of networks, and support services.
- ServiceNow Experience a plus.
- Experience with implementing and managing in-room technologies and virtualized platforms.
- Experience & Expertise with Microsoft Modern Workplace (M365).
- Experience with endpoint tools such as JAMF, Jump Cloud, Crashplan, and MDM.
- Working knowledge with monitoring tools such as Thousand Eyes.
- Demonstrated experience in working with globally distributed resources.
- Understanding network & endpoint security principles (Firewall, Load Balancing, Proxies, Routing).
- Solid understanding of DevOps/automation and best practices.
- Must be self-motivated and able to work independently, with little supervision.
- Ability to communicate complex technical concepts clearly to peers and management.
- Detail-oriented with excellent communication skills.
- Strong procedural documentation skills.
- Proficiency with solving networking and firewall problems that flow through load balancers such, as firewalls, and networking equipment.
- Background in creating and deploying automation scripts preferred.
- Organization skills and the ability to multi-task in a high-paced environment.
- ITIL v3/4 foundation, service design, and service delivery management experience a plus.
- Relevant industry professional certifications such as Microsoft MCSA s, Amazon, JAMF, and Google a plus.
- Digital Workplace Engineer is the Microsoft O365 and Security Endpoint Engineer.
- Designing, building, deploying, and maintaining modern workplace technologies in a rapidly growing enterprise environment.
- Drive strategic Digital Workplace initiatives such as Modern device management, In-room conference technology, virtualized desktop and servers Implement endpoint lifecycle management tools & processes.
- Partner with vendors and HQ teams to design and manage Networks (all layers), virtualization platforms, telecommunication systems, and storage area networks.
- Working closely with Facility, HR, and key stakeholders, define and rollout global and regional workspace build standards that exceed employee expectations.
- Provide technical leadership for workspace expansion initiatives in the Americas region.
- Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
- Maintain knowledge of new technologies and platforms and provide direction on what emerging technologies should be assimilated and integrated.
- Implement monitoring tools and associated processes to maintain high availability of workspace technologies.
- Create and maintain detailed systems documentation for support, clear and compelling communication artifacts to drive alignment and buy-ins Train and provide knowledge transfer for junior colleagues.
- Pronoun: Male / Female
- Education: Bachelor Of Science In Computer Science and Engineering
- Experience: 5 Years
- Skills: Detail-Oriented with Excellent Communication Skills
Who we are looking for:
Self-motivated, articulate, and passionate to deliver the best result and achieve the highest customer satisfaction:
Qualifications:
BS/MS in Computer Science, Engineering, or related years of experience: